Maison du Lac Rock - Refuge en bord de lac sur le lac Batelle/Rock

Thank you for taking the time to share your feedback regarding your recent stay at our cottage.We value this opportunity to address your concerns & hope to clarify certain points in your review.
With respect to pricing for your stay, we ensure that our pricing structure is consistent with industry standards & account for seasonal variations in demand. You did not express any questions about our pricing after our correspondence or when you signed the contract, so we are not quite sure what the confusion was. We will review our correspondence and work to see what may need to be make clearer for our future guests.
With respect to your comments on how annoying the lack of available food storage space was. Our 2000 sq ft cottage has a large pantry room along with a full-sized fridge & freezer which are all typically well suited for similar & larger sized groups.In the future, we kindly request that you refrain from reorganizing & emptying cupboards, drawers, & other storage areas to store your personal items. We apologize if the space provided for your food & beverage was not sufficient for your needs.
As for the organization of our operations, we have always strived for excellence in our service, which is why when communicating with our guests we provide a comprehensive pre-arrival email which contains valuable information to prepare our guests for everything they needs before they arrive. In the pre-arrival email, we include instruction as to where to find our extensive house manual located on the living room table. This manual provides great detail on all operations of the cottage for use during your stay. It answers all potential questions in written & photographic outlines for our guests. Perhaps you missed the manual when you noted that we need to provide more detailed instruction sheets at the residence.
Regarding the payment issue you noted, we apologize for any inconvenience caused by the notification of your payment going into our spam folder. We resolved the matter quickly & responded to you promptly once we discovered the issue and confirmed that payment was received within minutes, but we understand that this can be quite unsettling.
With respect to the note of instruction you left for our cleaning team.As owners of the home, we are responsible for our staff & would have appreciated that note be directed to us with your recommendations & not to the staff. It is only though open disclosure provided to us directly that we can ensure the staff are instructed with corrective action that meet our standards .It was unsettling that you felt it appropriate to express it to our team & not to us (even when asked to share that with us).Our intention is to always ensure a seamless and comfortable experience for our guests.We appreciate your feedback.
We genuinely regret that these concerns overshadowed your overall enjoyment of our home, & we hope you are able to find a cottage in the future that aligns more closely with your expectations.

Thanks to you both. Looking forward to seeing you in 2021 again!

Thank you Doug - we enjoyed welcoming you and your family. Hope to see you back soon.

Thanks Michelle. So everything was perfect except the dock position? Glad to hear we did well. Hope to see you back some time again.
Cheers

Many thanks Dynelle. We are looking forward to welcoming you and your ladies back.
Chris & Jannett