Réponse proprio:
I am sorry to hear that you were unhappy. I truly wish you would have approached me during your stay with these concerns. I am always onsite, and easily accessible. I want all customers to enjoy their time here. The hot water was a fuse issue - you mentioned it to me on Monday, and I had it replaced with in the hour. Glad to hear you enjoyed our lakefront, and the children's play equipment.
For future reference, please tell the owner right away if you have any issues or concerns - this is a family owned business, and we want to offer the very best to our customers. John