Réponse proprio:
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the privacy, beautiful views, deck, and refreshing breeze that make our cottage a special place to visit.
We are sorry that certain aspects of your stay did not meet your expectations. To clarify, our listing does not advertise a sandy beach, and both the three-piece bathroom facilities and the natural shoreline are clearly depicted in the listing photos. The shoreline is naturally rocky, which is typical of many waterfront properties on Lake Manitou. Due to environmental regulations and our commitment to preserving the natural landscape, we are not permitted to remove rocks or otherwise alter the shoreline.
We understand that waterfront rocks can become slippery when wet and encourage guests to exercise caution when accessing the water.
As outlined in our cottage information package, guests are asked to remove all garbage and recycling prior to departure, which is a common practice for many seasonal cottage rentals in the area
Regarding your accommodation arrangements, your original request was to stay at this cottage for the duration of your visit to Manitoulin Island. At the time of booking, this could not be guaranteed. Two days at a different location were offered as a possible solution, and thus your stay was substantially discounted. When things worked out that your entire stay was going to be uninterrupted at the original cottage you requested to leave. You were now looking for a sand beach and nightlife. Your money for the days vacated was refunded. Moving you to the other location was not possible due to non-working bathtub/shower.
We appreciate your comments regarding the firepit and will review its condition as part of our ongoing maintenance efforts.
While we regret that our cottage was not the right fit for your vacation preferences, we appreciate your feedback and thank you for recognizing the property's privacy, scenery, deck, and waterfront views. We wish you all the best in your future travels and future visits to Manitoulin Island.