Réponse proprio:
Hi Pauline,
We would like to thank you for your comments! Our goal is to offer the best vacation experience for our guests. We also believe the only way for us to improve is to listen to our guests and implement their constructive suggestions ASAP. Thus, we would like to mention that we were not fully satisfied with the new fridges and returned them to Leon's. They were very helpful and have modeled a perfect customer service to us by helping us to secure two new, more expensive, larger fridges, which were delivered the week after you left. So far all our guests have appreciated them!
We will continue to keep up with the maintenance as needed and be available to fix anything which needs fixing in a timely manner to satisfy our guests.
The grounds: we manicured the extensive grounds after you left! We love nature as it is but you are right: trimming the plants around the property did improve the looks right the way!
The weeds from the watercraft area were also trimmed all around and in between kayaks.
The old wooden furniture located in different spots over the gardens (due to COVID situation we were not able to store them properly over the winter this year) have seen better days, we agree, and we will have to discard them once we get new ones ASAP. We are shopping for new one now.
I hope to see you again next year to check if your suggestions were implemented right!
Thanks again,
Rick and Alexander