Cozy Cabin Inn avec bain à remous privé, foyer, BBQ

Thank you for taking the time to share your feedback regarding your recent stay at the Cozy Cabin Inn. I sincerely apologize for the challenges you faced, and I want to assure you that your experience does not reflect the high standards we aim to provide to our guests.

We are truly sorry for the inconveniences you encountered during your stay, and appreciate your detailed account of the issues you faced. We take all guest feedback seriously as it helps us identify areas for improvement.

1. Snow Clearance: I am sorry that the snow on the porch was not cleared as best as it could have been. In the Meaford area, leading up and during your stay, there was a tremendous amount of snowfall which was difficult to keep up with but we did do our best to ensure it was cleared. That said, we understand the importance of a welcoming entrance, especially for guests with specific needs and take this to heart.
2. Heating Issues: It is regrettable to hear about the delay in getting the heat up to temperature. This is not an experience our guests have ever had and unfortunately something tripped our smart app which turned off the heat (we normally keep the cabin at a min of 14 degrees when guests are not at our cottage to ensure our pipes do not freeze)
3. Pest Concern: We completely understand that the presence of a mouse in the kitchen is completely unacceptable. Unfortunately being a log cabin in the middle of the forest, critters have a tendency to get into homes in the winter and days prior to your stay, we did a treatment to ensure that there were no pest issues so the mouse must have ingested the bate and died in the kitchen (our cleaner was there the day prior and did not see it). If you would like to see the receipt from this service I would be happy to share via email so that you have the context. That said, we are deeply sorry for the distress this caused. Our co-host reached out to our cleaner to have her come by to remove but unfortunately, she was booked on another clean. That said, we have taken all measures to ensure that mice are not an issue in our cabin.
4. Compensation Offer: We are sorry to hear you were disappointed with the compensation offered. We appreciate your feedback on this matter. It would cost us $50 to have our cleaner come by to assist which is why we offered $75 rebate + 25% off any future stays. That said, we will review our compensation policies to ensure they align with our commitment to guest satisfaction.

In light of your experience, we do hope you had a nice stay at the Cozy Cabin Inn. We value your feedback as it helps us enhance our services for future guests. Thank you for bringing this to our attention, and we hope for an opportunity to regain your trust in the future.

Sincerely,

The Cozy Cabin Inn