Luxury Cabin On Private 100+ Acre Beachfront Lake!

Dear Yadira,

Thank you so much for taking the time to share your wonderful experience at our cottage, Lost Lake Resort! We are absolutely thrilled to hear that you had such a fantastic stay and that every aspect of your visit exceeded your expectations.

It brings us immense joy to know that you found our cottage beautiful, spacious, and well-maintained. We take great pride in ensuring that every detail is carefully considered to provide our guests with a comfortable and enjoyable stay. Your appreciation for our efforts truly means the world to us.

We couldn't agree more about the stunning sunsets at the lake. It's a magical sight that we never tire of, and we're delighted that you were able to relax and take in the beauty of nature during your stay. Privacy is also an important aspect of our cottage, and we're thrilled that you found the seclusion you were looking for.

We believe that open and prompt communication is key to providing exceptional guest experiences, and we're glad to hear that our efforts in this regard were appreciated. Your satisfaction is our priority, and we're always here to assist you with any questions or concerns.

Knowing that you absolutely loved your time at Lost Lake Resort and that you plan to return warms our hearts. We can't wait to welcome you back and continue providing you with memorable stays in the future. Please don't hesitate to reach out to us whenever you're ready to plan your next visit.

Thank you once again for your kind words and for choosing our cottage for your getaway. We are truly grateful for guests like you, and we look forward to creating more wonderful memories together!

Warmest regards,
Jesse

Dear Danielle,

Thank you for taking the time to share your feedback about your recent stay at our cottage. We are delighted to hear that you found the property beautiful and that you and your family enjoyed your overall experience. However, we are genuinely sorry to learn that your last evening left you feeling a little uneasy.

Regarding the phone call you received at 8:30 p.m., I personally spoke with you about the noise complaint we received. I want to clarify the situation for you. Our property manager is responsible for addressing any concerns that arise with our guests. This is done to ensure the safety and well-being of all our guests, as well as to protect the property itself. To the surprise of our property manager, there were over 18 vehicles on the premises and a significant number of additional persons present. Unfortunately, this information was not disclosed to us when we discussed the number of guests who would be staying at the property.

As per our agreement (9 Adults and 5 children), we clearly discussed and agreed upon the number of guests who would be occupying the cottage. We have a maximum guest occupancy limit in place to ensure the comfort and safety of everyone staying at the property. While we provided you with everything we discussed and agreed upon, it seems there was a miscommunication regarding hosting additional guests at our property.

In regards to the visit from the property manager, please understand that their actions were not intended to make you feel uncomfortable. The property manager was following protocol in response to the complaint we had received. Our aim is always to strike a balance between ensuring the well-being of our guests and respecting their privacy.

Once again, It is never our intention to disregard our guests' privacy or make them feel unwelcome. We appreciate your feedback and will take it into consideration to improve our communication and guest experience in the future.

We value your satisfaction as our guest and hope to have the opportunity to welcome you back in the future.

Thank you for choosing our cottage for your vacation.

Best regards,

Jesse